James Young

A. James Young

Product Design Leader & AI prompt engineer

Professional Summary

Product design leader with a servant leadership mindset, known for empowering teams and driving product strategy. Expert at aligning design, research, and business goals to deliver innovative, user-centered solutions. Skilled in building collaborative cultures, mentoring talent, and guiding cross-functional teams to create impactful digital experiences.

Areas of Expertise

  • Servant Leadership
  • UX Leadership
  • Accessibility
  • AI Prompt Engineering
  • Clinical UX Design
  • Design Systems
  • Healthcare UX
  • Product Design
  • Prototyping
  • User Research

Technical Proficiencies

Tools: Figma, Sketch, Neurons, Adobe XD, Axure, ChatGPT-4 & 5, Claude, LLaMA, Lovable
Methodologies: Double Diamond, Design Thinking, Atomic Design, SCRUM, Kanban

Career Experience

Signify Health/CVS Healthcare, Dallas
Lead (Staff) User Experience/Architect – Remote | 2023 - 2024
  • Led UX strategy for CVS ACO, empowering cross-functional teams to deliver innovative, user-centered healthcare solutions.
  • Designed intuitive interfaces and workflows that streamlined clinical operations, enhanced patient engagement, and advanced value-based care initiatives.
  • Championed accessibility initiatives, collaborating with engineering and QA to embed inclusive design principles and ensure products were usable by all, including those with disabilities.
  • Developed and maintained comprehensive design libraries and revisions for products.
Resilience Lab, New York City
Senior Principal User Experience/Architect - Remote | 2022 – 2023
  • Built and scaled the product design team from the ground up as the first product hire at a Series A startup, recruiting and mentoring designers, UX writers, and researchers.
  • Developed a comprehensive Axure prototype, enabling effective demos for research, technical briefings, and board presentations.
  • Established and maintained design libraries and component systems, introducing design tokens to streamline collaboration and eliminate engineering ambiguities.
  • Fostered a collaborative, high-performance culture focused on continuous improvement and user-centered design.
Pearl Health, Boston, NYC
Senior Principal User Experience - Remote | 2021 – 2022
  • Established the product design function as the first design hire, defining vision, requirements, and success criteria in close partnership with senior leadership.
  • Shaped user experience strategy through information architecture, process flows, wireframes, and user research, effectively communicating solutions to stakeholders at all levels.
  • Elevated product quality by leading three UX research projects and delivering detailed UI specifications that drove final design decisions.
  • Created a comprehensive Axure prototype that became essential for sales, research, and board presentations, earning strong stakeholder support.
  • Enabled successful project launches by crafting persuasive design narratives and guiding early build phases.
Bravado Health, West Palm Beach
Senior Director User Experience - Remote | 2017 – 2021
  • Directed UX strategy and delivery across multiple products, overseeing research, design, and talent development to drive user satisfaction and business results.
  • Orchestrated the end-to-end design of three successful products (Ayva, EQIP, Ayva Treat5), ensuring high functionality and user appeal.
  • Boosted engagement and usability by partnering with voice and gamification experts to deliver innovative, intuitive experiences.
  • Maintained design excellence and consistency by developing and managing a comprehensive design library.
VetsEZ, San Diego
UX Consultant - Remote | 2018
  • Advised the VA on 508 compliance and accessibility, delivering solutions that improved usability for veterans with disabilities.
  • Designed and tested prototypes through collaborative brainstorming, wireframing, and iterative development to achieve optimal user experiences.
  • Championed inclusive design, ensuring applications met the needs of all users through close partnership with VA stakeholders.

Additional Experience

  • Paid Mentor at Springboard, Remote, 2016 - 2021
  • Principal UX Architect (Consultant) at Press Ganey, Chicago – Remote, 2015 - 2017
  • Lead Interaction Designer (Consultant) at Humana, Chicago – Remote, 2013 – 2015
  • Sr. User Experience Architect (Consultant) at Lextech Global Services, Chicago – Remote, 2013
  • Sr. User Experience Architect (Consultant) at Grainger, Chicago – Hybrid, 2012 – 2013
  • Sr. User Experience Architect (Consultant) at Harpo Productions (Oprah), Chicago, 2008 - 2010