James Young

Product design leader
& AI prompt engineer

At the forefront of healthcare innovation, I guide multidisciplinary teams in shaping AI-powered digital products—strategically aligning form and function to deliver intuitive, impactful solutions for clinicians and patients alike.

About me

My journey began over 25 years ago, driven by a deep curiosity about how people interact with technology. I quickly found my way into product and user experience design, but it was within the complex, high-stakes world of healthcare that I discovered where I could make the most impact. For the past 16 years, I've led clinical UX initiatives, partnering closely with clinicians and patients to rethink outdated systems and deliver intuitive, life-improving digital experiences.

As a design leader, I've built and guided cross-functional teams, shaped product strategy, and helped organizations navigate large-scale transformation efforts—from spinning up new design teams to modernizing legacy healthcare platforms to introducing human-centered design at scale across federal agencies.

In recent years, my focus has expanded to include the rapidly evolving space of artificial intelligence. Over the past 3 years, I've immersed myself in prompt engineering and conversational design, exploring how language models can extend the reach of thoughtful design and unlock new modes of interaction.

Today, I bring together human-centered design and emerging AI capabilities to lead the creation of tools that are not only intelligent and efficient, but deeply usable and humane. My passion is building experiences that simplify the complex, empower users, and elevate the standard for what digital healthcare can be.

Skills

Servant LeadershipUX LeadershipAccessibilityAI Prompt EngineeringClinical UX DesignDesign SystemsHealthcare UXProduct DesignPrototypingUser Research

Experience

Principal Clinical Product Designer
Veteran Affairs • 2016–Present
Lead (Staff) User Experience/Architect
Signify Health/CVS Healthcare • 2023–2025
Principal User Experience, Director of Product Design
Resilience Lab • 2022–2023
Principal Product Designer
Pearl Health • 2021–2022
Senior Director User Experience
Bravado Health • 2017–2021
Total Experience
25 years UX • 16 years Clinical UX • 3 years AI

AI & Technical Expertise

AI Prompt Engineering

I specialize in crafting precise, context-aware prompts that enable large language models (LLMs) to perform complex tasks and generate high-quality, coherent responses. My expertise includes:

  • Prompt design for various LLM applications (e.g., summarization, code generation, creative writing)
  • Optimization of prompt efficiency and effectiveness
  • Design of multi-step prompt chains for complex workflows
  • Evaluation and refinement of prompt outputs

I have experience working with models like GPT-4, Claude, and LLaMA, and have successfully applied these techniques to projects ranging from healthcare documentation to design libraries and documentation.

Product Design Leadership

My experience spans the full spectrum of product design leadership, from strategic vision to hands-on design work, with particular expertise in healthcare and emerging technologies.

  • Strategic product vision and design strategy development
  • Design system creation and governance across large organizations
  • User research methodologies and design thinking processes
  • Cross-functional team leadership and stakeholder management

This enables me to guide teams in creating products that are both innovative and deeply user-focused, whether they incorporate AI or other emerging technologies.

Case Studies

AI Powered Workflow to Enhance Standardized Episodes of Care (SEOC)

AIHEALTHCARE INNOVATIONSTRATEGYSERVICE DESIGNDESIGN OPS

How my redesign helped the VA improve time efficiency by 167%, reduce cognitive load, and nearly eliminate user errors—making the application faster and more reliable for users.

View Case Study
Veterans Affairs2024–2025