How my redesign helped the VA improve time efficiency by 167%, reduce cognitive load, and nearly eliminate user errors—making the application faster and more reliable for users.
At the forefront of healthcare innovation, I guide multidisciplinary teams in shaping AI-powered digital products—strategically aligning form and function to deliver intuitive, impactful solutions for clinicians and patients alike.
My journey began over 25 years ago, driven by a deep curiosity about how people interact with technology. I quickly found my way into product and user experience design, but it was within the complex, high-stakes world of healthcare that I discovered where I could make the most impact. For the past 16 years, I've led clinical UX initiatives, partnering closely with clinicians and patients to rethink outdated systems and deliver intuitive, life-improving digital experiences.
As a design leader, I've built and guided cross-functional teams, shaped product strategy, and helped organizations navigate large-scale transformation efforts—from spinning up new design teams to modernizing legacy healthcare platforms to introducing human-centered design at scale across federal agencies.
In recent years, my focus has expanded to include the rapidly evolving space of artificial intelligence. Over the past 3 years, I've immersed myself in prompt engineering and conversational design, exploring how language models can extend the reach of thoughtful design and unlock new modes of interaction.
Today, I bring together human-centered design and emerging AI capabilities to lead the creation of tools that are not only intelligent and efficient, but deeply usable and humane. My passion is building experiences that simplify the complex, empower users, and elevate the standard for what digital healthcare can be.
I specialize in crafting precise, context-aware prompts that enable large language models (LLMs) to perform complex tasks and generate high-quality, coherent responses. My expertise includes:
I have experience working with models like GPT-4, Claude, and LLaMA, and have successfully applied these techniques to projects ranging from healthcare documentation to design libraries and documentation.
My experience spans the full spectrum of product design leadership, from strategic vision to hands-on design work, with particular expertise in healthcare and emerging technologies.
This enables me to guide teams in creating products that are both innovative and deeply user-focused, whether they incorporate AI or other emerging technologies.
How my redesign helped the VA improve time efficiency by 167%, reduce cognitive load, and nearly eliminate user errors—making the application faster and more reliable for users.
Discover how I used thoughtful design and AI to automate VA patient record management, enabling quick, secure access to vital patient information.
Playing a foundational role, I built the initial design language, conceived the signature hex map patient interface, and helped shape business strategy with human-centered design.
As client needs shifted post-pandemic, I used data-driven design to automate operations and make it easy for people to find the right therapist and receive high-quality care.
I applied user-centered design methodology to create an engaging mobile app for Ayva, empowering people to prepare for and recover from surgery with confidence.